FAQ:
1.Q: Are you a factory or trading company?
A: We are a factory.
2.Q: Where is your factory located? How can I visit there?
A: Our factory is located in Dongguan City, Guangdong Province, China. All our clients, from home or abroad, are warmly welcome to visit us.
3.Q: What is the material of your products?
A: We could make the products according to your requirement.
4.Q: How can i know which pallet suits my use ?
A: All you need is give below details and our sales team will propose suitable models
a) pallet size: Length *Width *height
b) pallet usage: warehouse racking use or warehouse stacking storage or one way shipping use?
c) pallet load capacity: dynamic load, static load, racking load accordingly.
5.Q: Can you make our color pallet? How many pallet do we order?
A: We can help you to customize color if you give us Pantong Number. MOQ: 10 pcs.
6.Q: How long does your delivery time?
A: In general,15-20days once received advance payment. If you place a formal order, we will give
you a production plan to guarantee on time delivery.
7.Q: Is there any quality assurance?
A: Warranty 3 years. One replace one within 1 year,two replace one within 2 year, three replace
one within 3 year. And support SGS test.
8.Q: How can I get a sample to check your quality?
A: Samples can sending by DHL/TNT/FEDEX, by air or add to your sea containers.